Confidence2Care Training
This Privacy Policy explains how Confidence2Care Training (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website or use our services.
We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with UK data protection law.
Confidence2Care Training is the data controller responsible for your personal data.
Data Controller: Gaynor Clarke
Confidence2Care Training
Registered Business address ; 36 Burton Street, Melton Mowbray
Email: [Insert Contact Email]
We process personal data in accordance with:
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
We are registered with the Information Commissioner's Office.
We only collect personal data that is necessary for providing our services.
You may provide personal data when you:
Book a training course
Make a purchase
Complete an enquiry form
Subscribe to updates or newsletters
Contact us directly
This may include:
Full name
Email address
Telephone number
Postal address
Employer details (where relevant)
Learner details required for certification
We collect this information directly from you.
We do not store credit or debit card details.
Payments are processed securely through third-party payment providers. These providers process your payment information on our behalf and are required to comply with UK data protection law and payment security standards.
We may automatically collect certain technical data when you visit our website, including:
IP address
Browser type and version
Device type
Pages visited
Time spent on pages
Referral source
This information is collected for analytics and website performance purposes and does not directly identify you.
Under UK GDPR, we rely on the following lawful bases:
Contract – to deliver training services and issue certificates
Legal obligation – to comply with awarding bodies or regulatory requirements
Legitimate interests – to improve services and manage our business
Consent – for marketing communications and optional services
You may withdraw consent at any time.
We use your personal data to:
Process course bookings
Deliver training services
Issue certificates
Communicate important course information
Respond to enquiries
Improve our website and services
Send marketing communications (where consent has been given)
We do not sell personal data.
We may share your personal data with:
Awarding organisations (where certification is required)
Payment providers
IT and website service providers
Regulatory authorities where legally required
All third parties are required to respect the security of your personal data and process it in accordance with UK law.
Some of our service providers (for example cloud hosting or email systems) may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses
We retain personal data only for as long as necessary to:
Deliver training services
Meet legal or regulatory requirements
Maintain certification records
Retention periods vary depending on the type of training and legal obligations.
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office
Requests can be made by contacting us via email. We will respond within one calendar month.
There is no fee for making a standard request.
We implement appropriate technical and organisational security measures to protect personal data from:
Unauthorised access
Accidental loss
Alteration
Disclosure
While we take strong precautions, transmission of information over the internet cannot be guaranteed as completely secure.
Our website uses cookies to:
Ensure website functionality
Store user preferences
Analyse website traffic
Improve performance
You can manage cookie preferences through your browser settings.
We may use analytics tools (such as Google Analytics or similar services) to collect anonymised statistical data about website usage.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.
If you have opted in to receive marketing communications, you may unsubscribe at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
We will not send marketing communications without your consent.
We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on our website.
For any privacy-related queries or to exercise your rights, please contact:
Gaynor Clarke
Confidence2Care Training
admin@confidence2care.com]